Shipping policy

Shipping & Delivery Policy

At SnapHub, we aim to deliver your favorite tech accessories and audio gear quickly, safely, and transparently to your doorstep anywhere in Pakistan.

1. Order Verification & Processing

  • Verification: To ensure prompt and accurate delivery, all Cash on Delivery (COD) orders are verified via automated SMS, WhatsApp, or phone call prior to dispatch.

  • Dispatch Time: Once verified, orders are processed and dispatched from our fulfillment facility within 24 hours(Monday through Saturday).

  • Orders placed on Sundays or public holidays will be processed on the following business day.

2. Estimated Delivery Timeframes

We partner with reliable courier networks (including PostEx, Trax, Leopards, and Call Courier) to ensure fast delivery across the country:

  • Major Metros (Karachi, Lahore, Islamabad, Rawalpindi): 2 to 3 business days.

  • Other Main Cities (Faisalabad, Multan, Hyderabad, Peshawar, Quetta, Gujranwala, Sialkot, etc.): 3 to 4 business days.

  • Remote & Secondary Hubs: 4 to 6 business days.

(Note: Delivery times are estimates and may occasionally experience minor delays due to peak sales events, severe weather conditions, or public holidays).

3. Shipping Charges

  • Standard Nationwide Free Delivery: We offer NationWide FREE Delivery

4. Order Tracking

As soon as your parcel is handed over to our courier partner, you will receive an automated SMS and WhatsApp notification containing your courier tracking number and direct tracking link. You can click the link anytime to check the real-time status of your delivery.

5. Cash on Delivery (COD) Guidelines

  • Please ensure you have the exact order amount in cash ready when the courier rider arrives.

  • Courier riders are independent logistics agents and are not permitted to open packages prior to receiving payment. If you suspect any issue with your product after opening, please contact our support team immediately under our 7-Day Replace Guarantee.

6. Address Accuracy & Failed Deliveries

  • Please ensure your shipping address, house/shop number, landmark, and active primary mobile number are submitted accurately during checkout.

  • The courier rider will make up to 2–3 delivery attempts. If you are unavailable or the phone number provided is unreachable, the parcel will be returned to our fulfillment facility.

7. Damaged Shipments

If your package appears physically tampered with or severely damaged upon arrival, please record a quick photo/video of the box before opening and contact us immediately on WhatsApp.

Customer Support

For any questions regarding shipping status or order tracking, reach out to us:

  • Store Name: SnapHub

  • Website: www.snaphub.store

  • WhatsApp Support: [0300-0143309]

  • Support Email: [online.snaphub@gmail.com]