Refund policy

7-Day Return & Replacement Policy

At SnapHub, customer satisfaction is our top priority. We thoroughly inspect and package every order with care. However, if you experience an issue with your purchase, we offer a hassle-free 7-Day Return.

1. The 7-Day Window

You have 7 days from the date of delivery to request a replacement or return for your item. Requests submitted after 7 days from the delivery date will unfortunately not be eligible for return or refund.

2. Eligibility Criteria

To be eligible for a return or replacement, your item must meet the following conditions:

  • The item must be in its original, unused condition.

  • The item must be in its original packaging, including all cables, manuals, warranty cards, and accessories originally included.

  • You must provide a proof of purchase (Order Number, SMS/Email confirmation, or invoice).

3. Defective, Damaged, or Incorrect Items

If you receive a defective item, a product damaged during transit, or an incorrect item:

  1. Contact us immediately on WhatsApp within 48 hours of delivery.

  2. Share a short video or clear photos showing the defect or issue along with your Order ID.

  3. Once verified, we will arrange a free replacement to be dispatched to your address at no extra cost.

4. Refunds for Cash on Delivery (COD) Orders

Because orders are paid via Cash on Delivery, approved refunds will be transferred directly to your preferred account:

  • Bank Transfer

  • EasyPaisa / JazzCash

Note: Original delivery charges are non-refundable. Refunds are processed within 3 to 5 business days after the returned product is received and inspected at our fulfillment facility.

5. Non-Refundable & Non-Returnable Items

Returns/refunds will not be accepted if:

  • The product has suffered physical damage, liquid exposure, or burn due to customer misuse or power surges.

  • The original packaging, box, or included accessories are missing.

  • The issue is reported after the 7-day window has expired.

6. How to Initiate a Return or Replacement

Filing a return request takes less than 2 minutes:

  1. Contact Us: Reach out to our customer support on WhatsApp at [0300-0143309] or email us at [online.snaphub@gmail.com].

  2. Provide Order Info: Share your Order ID and a brief description/video of the issue.

  3. Dispatch Item: Send the item back via any trackable local courier (Trax, PostEx, Leopards, TCS, etc.) to our designated address provided by support.

  4. Inspection & Resolution: Once we receive and inspect your parcel, your replacement or refund will be processed immediately.